Skip navigation
universal-software

Computer Aided Dispatch (CAD)

The Computer Aided Dispatch System (CAD) is engineered to streamline and enhance public safety operations through speed, accuracy, and accountability. Developed by our expert team, this system facilitates end-to-end emergency management—covering everything from 911 call handling to resource deployment and incident closure. The platform leverages real-time data, intelligent dispatch logic, and live tracking to ensure agencies can respond rapidly, reduce delays, and maintain complete situational control.

Emergency response operations with dispatch and monitoring systems by Universal Software for real-time coordination and safety

Impact of the CAD System

When seconds count, efficiency is everything. CAD system is built to minimize response time and optimize resource use. With its intuitive interface and smart automation, dispatchers can make faster, better-informed decisions—leading to improved outcomes and safer communities.

Key Features

Call Taker & Dispatcher Interface for real-time communication in public safety operations with Universal Software solutions

Call Taker & Dispatcher Interface

Manage emergency call intake, track response units, and streamline dispatcher workflows.

Icon representing Automatic Vehicle Locator (AVL) feature for real-time tracking and fleet management in Universal Software solutions.

Automatic Vehicle Locator (AVL)

Track vehicles in real time via integrated GPS mapping for accurate dispatch decisions.

Status Resource Monitor & Mapping icon for Universal Software’s resource management and monitoring solutions.

Status Resource Monitor & Mapping

Visual dashboards for monitoring live unit statuses, availability, and incident zones.

Resource Recommendation Engine icon representing automated suggestions for optimizing resources in Universal Software solutions

Resource Recommendation Engine

Automated suggestions for dispatching the best available units based on location and type.

Dispatch Reports icon representing efficient logistics and real-time data management for Universal Software solutions

Dispatch Reports

Generate logs and performance reports for auditing, training, and compliance.

Icon representing data purging and archiving, essential for efficient data management in Universal Software's solutions

Data Purging & Archiving

Maintain system performance and meet data retention standards with automated data lifecycle management.

Discover how the CAD system can streamline your emergency response processes.