Skip navigation
1. Information We Collect

A. Personal Information You Provide

We may collect the following information when you contact us, submit forms, or use our services:

  • Name
  • Email address
  • Phone number
  • Company name
  • Project details
  • Any additional information you voluntarily provide

B. Mandatory SMS Verification (Required Text for Twilio)

We collect your phone number for account verification and security purposes. By providing your mobile number, you consent to receive one-time passwords (OTP) and authentication messages. We do not share or sell your phone number to third parties. Message and data rates may apply. You can opt out anytime by replying STOP.

(This clause is mandatory for SMS providers such as Twilio.)

C. Automatically Collected Information

We automatically collect:

  • IP address
  • Browser type, device type, OS
  • Pages visited & referring URLs
  • Cookies and related tracking data
2. How We Use Your Information

We use your information to:

  • Respond to inquiries
  • Provide and manage our services
  • Verify user identity using OTP/SMS authentication
  • Improve website performance
  • Project details
  • Prevent fraud or unauthorized access
  • Send administrative communications
  • Comply with legal requirements

We do not sell, rent, or trade your personal data.

3. Cookies & Tracking Technologies

We may use cookies for:

  • Website functionality
  • Analytics (e.g., Google Analytics)
  • Performance optimization

You may disable cookies in your browser, but certain site features may not function correctly.

4. Sharing of Your Information

We may share your information only with:

  • Trusted service providers (hosting, analytics, OTP delivery providers like Twilio)
  • Legal authorities when required
  • Internal team members strictly for service-related purposes

We do NOT sell or share your phone number or personal data with third parties for marketing.

5. Data Retention

We retain personal information for as long as necessary to:

  • Provide requested services
  • Maintain security
  • Meet legal and compliance obligations

Information no longer required is securely deleted.

6. Your Rights (GDPR / CCPA / Global Privacy Laws)

Depending on your region, you may have rights to:

  • Access your data
  • Request corrections or deletion
  • Restrict or object to processing
  • Withdraw consent
  • Opt-out of marketing or SMS communications

To request these rights, email info@universal-software.com

7. Data Security

We implement security measures including:

  • SSL/HTTPS encryption
  • Firewalls & server security
  • Access control measures

While we take precautions, no online transmission is ever fully secure.

8. Third-Party Services

Our site may use or link to:

  • Google Analytics
  • Social media embeds
  • OTP/SMS gateways (e.g., Twilio)
  • External websites

These services have their own privacy policies, which we do not control.

9. Children’s Privacy

We do not knowingly collect information from children under 13.

If you believe a child has provided personal data, contact us for immediate removal.

10. International Data Transfers

Your information may be processed in India or other global locations where service providers operate.

We ensure data protection commitments are maintained.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us